Política de reembolso

Return & Refund Policy

At GoldFashion, we want you to shop with confidence.

If you have any issue with your order, please contact us at:

goldfashionsupport@gmail.com

Please include:
- your order number
- the email used for the purchase
- the item you are contacting us about
- the reason for your request
- clear photos or videos if the item is damaged, defective, or incorrect

European Union 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without giving a reason.

To be eligible, the item must be:
- unworn and unused
- in the same condition that you received it
- with original tags attached, when applicable
- in its original packaging, when applicable
- accompanied by proof of purchase

To start a return, you must contact us first at:

goldfashionsupport@gmail.com

Please do not send items back without contacting us first. Items returned without prior approval will not be accepted.

Return Shipping

For size, fit, or change-of-mind returns, the customer is responsible for return shipping costs.

A return address and instructions will be provided only after your return request is approved.

Please do not send your item to the original sender, manufacturer, or supplier address unless we specifically instruct you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us immediately at:

goldfashionsupport@gmail.com

Please include your order number and clear photos or videos of the issue.

Depending on the situation, we may offer a replacement, store credit, or refund without requiring the item to be returned.

Non-Returnable Items

We cannot accept returns for:
- gift cards
- final sale items
- items that have been worn, washed, damaged, altered, or used
- items without original tags, when applicable
- items returned without prior approval

Exchanges

We do not guarantee direct exchanges.

The fastest way to get a different size, color, or item is to request a return first. Once the return is approved, you can place a new order for the item you want.

Refunds

Once your return or refund request has been reviewed, we will notify you if your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank, card provider, or payment service may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at:

goldfashionsupport@gmail.com

Order Issues

If you entered an incorrect shipping address, selected the wrong size, or ordered the wrong item, contact us as soon as possible.

We cannot guarantee changes after an order has been processed or shipped.

Contact

For any return, refund, or order issue, contact us at:

goldfashionsupport@gmail.com