Privacy policy

Last updated: May 1, 2026

This Privacy Policy explains how GoldFashion (“we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit goldfashion.me, place an order, contact us, or use our services.

GoldFashion is powered by Shopify, which helps us operate our online store, process orders, manage payments, and provide a secure shopping experience.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information depending on how you use our website:

- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order information, such as products purchased, order value, delivery details, returns, refunds, and customer support requests.
- Payment information, such as payment method and transaction details. Payment information is processed securely by Shopify and payment providers.
- Account information, if you create an account, including login details and preferences.
- Communication information, such as messages you send to our customer support email.
- Device and usage information, such as IP address, browser type, device type, pages visited, cart activity, and how you interact with our website.
- Marketing preferences, such as whether you subscribe to emails or choose to receive promotional updates.

2. How We Collect Information

We collect personal information:

- directly from you when you place an order, create an account, subscribe to emails, or contact us;
- automatically through cookies, analytics tools, and similar technologies;
- from Shopify and service providers that help us operate the store;
- from payment, shipping, analytics, marketing, and fraud-prevention partners.

3. How We Use Your Information

We use personal information to:

- process and fulfill your orders;
- arrange shipping and delivery;
- provide order updates and customer support;
- process returns, refunds, and issue resolution;
- manage your account and preferences;
- improve the website, product selection, and shopping experience;
- prevent fraud, abuse, and security risks;
- comply with legal obligations;
- send marketing emails or promotional messages, where allowed by law or with your consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

4. Cookies and Tracking

We use cookies and similar technologies to make the website work properly, remember your preferences, analyze traffic, improve performance, and support marketing or advertising.

Depending on your location, you may be able to manage cookie preferences through the cookie banner or privacy settings available on our website.

Some cookies are necessary for the store to function, such as cart, checkout, login, and security cookies. Others may be used for analytics or marketing.

5. Shopify and Third-Party Services

Our store is hosted by Shopify. Shopify collects and processes personal information to provide checkout, payments, order management, security, analytics, and other store services.

We may also share personal information with trusted service providers, including:

- Shopify;
- payment processors;
- shipping and fulfillment partners;
- customer support tools;
- analytics providers;
- marketing and advertising partners;
- fraud-prevention and security providers.

These service providers only receive information needed to perform their services.

You can learn more about Shopify’s privacy practices by visiting Shopify’s Consumer Privacy Policy.

6. Legal Basis for Processing Personal Information

If you are located in the European Economic Area, United Kingdom, or another region with similar privacy laws, we process your personal information based on one or more of the following legal bases:

- performance of a contract, such as processing and delivering your order;
- legal obligations, such as tax, accounting, fraud-prevention, and consumer protection requirements;
- legitimate interests, such as improving our store, preventing fraud, and providing customer support;
- consent, such as for certain marketing emails or non-essential cookies.

7. International Transfers

Your personal information may be processed outside your country of residence, including in countries where Shopify, service providers, or fulfillment partners operate.

Where required, we rely on appropriate safeguards for international transfers, such as Standard Contractual Clauses or other legally recognized transfer mechanisms.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping order and transaction records for customer support, legal, tax, accounting, fraud-prevention, and business record purposes.

When information is no longer needed, we delete it or anonymize it where possible.

9. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

- access the personal information we hold about you;
- request correction of inaccurate information;
- request deletion of your information;
- request a copy of your data;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent;
- opt out of certain marketing or targeted advertising.

To exercise your rights, contact us at:

goldfashionsupport@gmail.com

We may need to verify your identity before processing your request.

10. Marketing Communications

If you sign up for marketing emails, we may send you updates about new drops, products, offers, and store news.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at:

goldfashionsupport@gmail.com

Even if you unsubscribe from marketing, we may still send non-promotional emails related to your orders, account, returns, refunds, or customer support.

11. Security

We take reasonable steps to protect your personal information. However, no online service or method of transmission is completely secure.

Please avoid sending sensitive payment information or passwords by email.

12. Children’s Privacy

Our website is not intended for children under the age of majority in their location.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

13. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before providing personal information.

14. Complaints

If you have concerns about how we handle your personal information, contact us first at:

goldfashionsupport@gmail.com

If you are located in the European Economic Area, you may also have the right to contact your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or Shopify store operations.

When we update this policy, we will revise the “Last updated” date at the top of this page.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, contact us at:

goldfashionsupport@gmail.com